Services

Bookings and Cancellations Policy and Procedures.

FIRST STEPS

Most people will make initial contact on the phone to discuss their needs.  We are happy to listen and advise you if you are unsure what you require.  When you wish to make a booking we will send you out an “estimate” which will allow you to decide if the amount is affordable and it lists what is included in the price.  At this point there is absolutely no commitment to go ahead and the equipment will not be held specifically for you.  We do not “pencil in” bookings as we find find this is not a very good way to conduct business.

COMMITMENTS

Only when you wish to make a commitment with us then we will convert the “estimate” into an invoice.  Please only pay when you are sure you wish to go ahead. We will then  reserve the equipment and time for you as our part of the commitment.  Please understand that sometimes we need to buy extra equipment so we can fulfil your needs and other times we sub-hire equipment from other companies. We cannot hire the equipment out to other people once we have committed it to your hire. Also we book and pay freelance members of staff once we have our diary confirmed. For all these reasons we do not offer refunds for monies paid to secure equipment. So please only pay when you are happy you wish to go ahead and understand that if you pull out you will lose your money.

RESPONSIBILITIES

All payments must be cleared in advance of the hire.  You are totally responsible for all the equipment you hire once we have handed it over to you and until you have returned it all back to us.  In the case of Loud and Bright providing the equipment at your event you are responsible to provide easy access and safe and appropriate working conditions. This includes a safe, tested and adequate power supply (regardless of whether it is a dry hire or if we bring and operate it).  Generators must provide a pure sine wave AC supply.  Please ask if unsure of the amount of power required.  All areas designed to be weatherproof must prove to be so for the entire duration of the hire. Damage caused due to equipment getting wet or because of the power supply is the responsibility of the person hiring the equipment. Be mindful of cables and avoid placing them where people can trip over and hurt themselves.  Do not put equipment directly on the ground when using outside. This is particularly important for tall equipment like lighting and speaker stands which could easily topple if the feet sink into the ground. Please make sure you have the necessary “All Risks Insurance” in place beforehand.  Any damaged or missing equipment must be paid for in full within 3 days of the due return date .  The most common causes of damage are easily avoidable and include people with drink around DJ equipment and DJs pushing the mixers and overloading the PA. Late returns will be charged on a daily rate.

The first time you pick up equipment you will be shown how to put it together and given advice on how things are best used safely.  We are happy to do this every time you collect equipment but really do advise it the very first time at least.

PROOF OF IDENTITY

Please make sure to bring 2 forms of ID when you come to collect the equipment. One must be photo ID (driving license or passport) and the other must be a recent utility bill (within the last 3 months) which clearly shows your current postal address.

DEPOSITS

We may ask for deposits especially for new customers.

VAT

Delivery and set up is not included in equipment hire charges and all prices quoted in emails exclude VAT.

CALL OUTS

We charge for transport, labour, call outs and pre-event site visits.  Please ask about rates beforehand if required.