Bookings and Cancellations Policy and Procedures.
Most people will make initial contact on the phone to discuss their needs. We are happy to listen and advise you if you are unsure what you require. When you wish to make a booking we will send you out an “estimate” which will allow you to decide if the amount is affordable and it lists what is included in the price. At this point there is absolutely no commitment to go ahead and the equipment will not be held specifically for you. We do not “pencil in” bookings as we find find this is not a very good way to conduct business.
Only when you wish to make a commitment with us then we will convert the “estimate” into an invoice. Please only pay when you are sure you wish to go ahead. We will then reserve the equipment and time for you as our part of the commitment. Please understand that sometimes we need to buy extra equipment so we can fulfil your needs and other times we sub-hire equipment from other companies. We cannot hire the equipment out to other people once we have committed it to your hire. Also we book and pay freelance members of staff once we have our diary confirmed. For all these reasons we do not offer refunds for monies paid to secure equipment. So please only pay when you are happy you wish to go ahead and understand that if you pull out you will lose your money.
All payments must be cleared in advance of the hire. You are totally responsible for all the equipment you hire once we have handed it over to you and until you have returned it all back to us. Please make sure you have the necessary “All Risks Insurance” in place beforehand. Any damaged or missing equipment must be paid for in full within 3 days of the due return date . Late returns will be charge on a daily rate.
The first time you pick up equipment you will be shown how to put it together and given advice on how things are best used safely. We are happy to do this every time you collect equipment but really do advise it the very first time at least.
PROOF OF IDENTITY
Please make sure to bring 2 forms of ID when you come to collect the equipment. One must be photo ID (driving license or passport) and the other must be a recent utility bill (within the last 3 months) which clearly shows your current postal address.
Delivery and set up is not included in equipment hire charges and all prices quoted in emails exclude VAT.
We charge for transport, labour, call outs and pre-event site visits. Please ask about rates beforehand if required.